Easy Assist is a product based on Microsoft Office Live Meeting to enable a support engineer to remotely connect to a customers machine for the purposes of troubleshooting a problem and help the customer correct it.
Remote assistance products in the past have had difficulties navigating firewalls for the necessary diagnostics to run. Easy Assist provides easy access to a customer system, while maintaining the security of the customer’s setup and allows for disconnection of the session at any time.
Get support with Microsoft Office Live Meeting using Easy Assist. To get support, you will need to give the following information:
- Your Name
- Meeting ID
Click the following link to get help using Easy Assist. Tell me more about receiving support through Live Meeting.