I saw a post on Robert’s blog about CrossLoop uses Del.icio.us and Google Maps on its blog. I think the application of Web 2.0 technologies is interesting, but so is what CrossLoop actually does. From CrossLoop’s website
CrossLoop is a FREE secure screen sharing utility designed for people of all technical skill levels. CrossLoop extends the boundaries of VNC’s traditional screen sharing by enabling non-technical users to get connected from anywhere on the Internet in seconds without changing any firewall or router settings. It only takes a few minutes to setup and no signup is required.
If you are the that person that everyone else calls to perform tech support on their systems, you know how frustrating it can be to try and troubleshoot when the other person isn’t really able to describe what they are seeing or the problem they are encountering. CrossLoop allows you to connect, securely to another system and take control of that PC. You will now be able to walk through whatever fix needs to be performed.
This problem exists not only at a person to person level, but at a corporate level.
Fewer conversations like this:
Technical Friend (TF) – What problem are you having?
Technically Challenged Friend or Family Member (TCFoFM) – My system is broken!
TF – Your computer doesn’t work at all?
TCFoFM – No
TF – Do you see your Windows Screen?
TCFoFM – Yes
TF – Can you open IE and get to websites?
TCFoFM – Yes
TF – Then what is broken?
TCFoFM – I can’t get to that site with the funny cat pictures with captions (*http://icanhascheezburger.com/)
TF – ????????
Now if both computers have access to the web, TF will be able to take over TCFoFM’s computer and help them through whatever issues they are having.
From what I am reading this sounds like a really good solution. I have not yet had a chance to try this application, but I am definitely going to give it a shot. I will post a walk through after I have had a chance to further review the program.