It is a beautiful sunny Monday morning, but I did not get the best start. I started my car to go to work and backed out of my driveway. As I was backing out, I noticed that my steering was mushy. I stopped at the end of the driveway and noticed the front tire on the drivers side was flat – BOO.
My driveway slopes so I parked on the street, and pulled out my spare. I tried to remove the bolts on the tire . . . no luck. I tried again . . . no luck. I didn’t want to strip the heads of the bolts so I called AAA car service. They were out within an hour, had the tire changed and put the spare on. One thing the AAA guy noticed was that the bolts were pretty rusted, and possibly over torqued, a breaker bar needed to be used to free the bolts.
As I type this, I am sitting in Les Schwab waiting to get the tire patched. They have also been courteous and helpful, and the flat was fixed for free.
The tire being flat was not a great start to the morning, but AAA and Les Schwab made my Monday morning suck less. I was back to work in no time.
AAA and Les Schwab are examples of good customer service. I was in a bind, and they were both able to come through for me, and take a rough morning and make it a little more palatable. If you don’t have AAA, you should look into it, cars are made up of parts, and periodically parts fail. If you need new tires, at least check out Les Schwab, hopefully you will find them as courteous and helpful as I did.
The only cost I incurred this morning was time. Thanks AAA and Les Schwab , you guys deserve the Thomas Thumbs Up!